Frequently Asked Questions
Who is Kindred Prints?
We’re a community of Kindred spirits - people who believe that creatives can save the world, and that waking up to a print that moves you, can help you move mountains.
Kindred Prints was founded by Ryan Brüssow in 2020 as an outlet to design and sell high-quality prints, and to empower other local artists in doing the same. Ryan is an international award-winning creative director, entrepreneur, and the founder of numerous technology startups, fashion, and decor brands.
Where are you located?
We are located in Cape Town, South Africa ☀
What forms of payment do you accept?
We accept all major credit cards such as Visa and MasterCard, or direct payments through via bank transfer (EFT).
At checkout you'll be able to select either Paystack (for credit/debit cards) or bank transfer (EFT).
Please note that EFT orders will automatically cancel after 48 hours if no payment is received.
Do you sell Gift Cards?
Yes, we do. You can purchase Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees or expiration dates.
Where do you ship to?
We currently only ship within South Africa. International customers can enquire here for shipping rates.
Where do you ship from?
All prints are shipped by us from our studio in Cape Town, South Africa.
What does shipping cost?
We offer R95 2-3 day express shipping, and R195 1-2 day rush shipping.
We offer free shipping for orders over R950, unless otherwise stated.
Can I track my order?
We typically ship orders in 1-2 working days after they are placed. When your order ships, you will receive an email with a Dawn Wing tracking link. Please allow 24 hours for the link to activate.
You can track your delivery status here.
What is your return/exchange policy?
We want you to be 100% satisfied with your Kindred Prints purchase. Prints in original condition can be returned or exchanged within 7 days of delivery.
Please note that original shipping charges are non-refundable.
If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
Where are your prints made?
All of our prints are made in Cape Town.
What paper do you print on?
We use high-quality 190gsm ultra satin paper and all our prints are digitally printed.
Do sell sell wholesale?
We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis.
We want to make sure that Kindred Prints is a good fit for the companies we work with and that our products are represented well.
If you would like more information, please contact us with information about your shop.
Where can I get good frames?
If you have any other questions, please send us an email.